Your safeguards
Letting a stranger into your home is a hard decision
We know that, and we're not telling you to “just trust us”. Instead we have put everything that requires trust in writing: insurance, staff screening, where your key is kept, what the camera records and where your data is stored.
Staff screening
We obtain and hold the criminal record check for every officer who enters your home. Before the visit you are told their name, their staff number and that the check has been completed.
- The name and staff number of the officer coming to your home, and confirmation that their criminal record check is current, are sent to you before the visit
- Identity verification and two reference calls are carried out
- Every member of staff has a staff number, and it appears on the report
- If an outside tradesperson is coming, a criminal record check is obtained for them too, and you receive the same confirmation
- Nobody enters your home without a completed criminal record check
- For specialist work, our officer accompanies the tradesperson called in; the house is never left alone
Criminal records are special-category personal data under Article 6 of the Turkish Data Protection Law (KVKK). The certificates are held by us and no copies are shared; they are produced to the authorities on lawful request.
Key protocol
Your key is numbered and never matched to your address.
- Handover and return are recorded and signed
- Keys are kept in a locked cabinet, marked with a code rather than an address
- Access rests only with the operations manager, and is logged
- Alternative: a smart lock with a temporary code for each visit
- Alternative: no key at all — the Exterior Check package
- When the service ends you can collect your key from our office straight away; if you would rather we brought it to you, it is delivered within one calendar day at most, depending on where you are
Camera recording
The visit is recorded from start to finish. This protects you and our staff alike.
Camera Recording Policy- Continuous body camera video recording
- Sound is off by default; it is turned on only while the officer explains a finding
- Recordings are kept for 30 days, then deleted automatically
- The recording is sent to you on request
- You can ask for specific rooms to be left out of the recording
- Recordings are not shared with third parties
Data security
Your address and the photographs of your home are not marketing data.
Data Protection Notice (KVKK)- Photographs and reports are stored on servers located in Turkey
- Access rests only with authorised operations staff
- Address details are not used for marketing
Your own language
You don't need to speak Turkish or English; we bring the interpreter with us.
- Just state your native language on the survey request form
- We come to the survey with an interpreter who speaks it — free of charge
- All inspection reports are produced in your native language
- WhatsApp messages and urgent notifications are handled in the same language
- The binding text of the contract is Turkish; the translation is for information
In your own language
You don't need to speak Turkish or English
Just state your native language on the survey request form. We bring an interpreter who speaks it to the meeting — and we don't charge you for it.
- Choose your native language on the request form; we come to the survey with an interpreter who speaks it.
- The interpreter is free of charge and is never added to your quote or monthly fee.
- All your inspection reports are produced in your native language.
- WhatsApp messages and urgent notifications are handled in the same language.
If something goes wrong
Complaints and compensation
We try to get everything right, but mistakes happen. What we do when they do should be clear as well.
1. Notification
Tell us by WhatsApp, phone or email. The notification is logged the same day and you are given a case number.
2. Review — 48 hours
The camera recording and photographs from the relevant visit are reviewed. We revisit the property if needed. The findings are sent to you in writing.
3. Outcome
If we are at fault, the damage is covered by our insurance and we handle the process for you throughout. If we are not, we show you why with the recording and the photographs.
4. Record
Every complaint is permanently logged regardless of the outcome and feeds into process improvement.
Let us see your home first, then talk about price
The survey is free and commits you to nothing. In 45 minutes we take an inventory of your home, photograph the risk points and leave you a copy.
The survey, the walkthrough and the quote are free. If you don't like the quote you pay nothing — there is no deposit, no contract and no cancellation fee.